Reference

What You Agree To When You Use cash888

Our legal terms define the conditions under which your account operates — covering eligibility, jurisdiction limits, and how disputes are handled.

Jurisdiction-dependent accessAccount eligibility rulesWallet verification requirementsDispute and contact processData retention policy
cash888 What You Agree To When You Use cash888
ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Our obligation does not stop at publishing rules — we also describe how we manage the data your account generates and how you can act on it. Each point below covers a distinct area: what we store, how cookies work, what account security means in practice, and who to contact when you want changes made.

Data We Retain We keep account registration details, transaction records linked to your bKash, Nagad, or Rocket wallet, and session logs for the period required under our operating obligations. You can request a summary at any time through account settings.
Cookies and Tracking Our site uses session cookies for login continuity and analytics cookies to understand page flow. You can limit non-essential cookies through your browser settings; doing so will not lock you out of your account but may affect how certain features load.
Account Security Steps Every login triggers an OTP sent to your registered mobile number. Withdrawals to your bKash, Nagad, or Rocket wallet require that the same number is confirmed. If you suspect unauthorised access, change your password immediately and contact live chat to flag the account.
Requesting Changes or Deletion To update personal details or request account deletion, submit a written request via the email support channel. Include your account ID and registered wallet number. We process confirmed deletion requests within the timeframe required by our data obligations.
LEGAL CONTACT

How to Reach Us on Legal Matters

For questions about these terms, account eligibility disputes, or requests to close your account, our support team handles legal queries through the channels below. Have your account ID and the wallet number you registered with — bKash, Nagad, or Rocket — ready when you contact us so we can locate your record without delay.

Live Chat Open a chat from inside your account dashboard. Describe the legal query clearly and include your registered wallet number so the agent can pull your record immediately.
Email Support Send detailed legal requests to our support email. Attach any relevant documents and state your account ID in the subject line for a faster routing to the correct team.
Account Portal Log in and navigate to Settings, then Account Help. From there you can submit a formal terms query, request a data summary, or initiate an account closure with balance withdrawal.

Common Questions About These Terms

The questions below address what we hear most often about eligibility, data rights, wallet rules, and how to act on these terms. If your specific situation is not covered here, the account portal or live chat is the right next step.

Yes. Access depends on your local law and whether your region qualifies as an eligible territory. We do not confirm eligibility on your behalf — that determination is yours to make before opening an account.

We verify that deposits and withdrawals use a wallet registered to the same person as the account. A name mismatch flags a compliance review and pauses withdrawals until the identity check is resolved.

We retain your registration details, wallet transaction records — covering bKash, Nagad, and Rocket — and login session logs for the period our operating obligations require. You can request a full summary through account settings.

Send a written deletion request to our support email with your account ID and registered wallet number in the subject line. We process confirmed requests within the timeframe set by our data retention obligations.

We publish the updated version at this page with the revision date at the top. Continuing to use your account after the effective date counts as acceptance. Close your account before that date if you do not agree with the changes.

Open a live chat or email support with your account ID, the wallet number involved — bKash, Nagad, or Rocket — and a clear description of the dispute. Our team will locate your record and respond with the applicable policy detail.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.